The avatar does appear when the sender is selected among the "Teammates", but not when selected among the "Custom addresses", which is the recommended way.
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Hey @marco a! Is avatar of the admin present in the email client to which the custom address belongs to? For example if a teammate uses their gmail account as their custom email address, the avatar needs to be present in their gmail account.
Hi @aparna ,
sorry for the late reply. We are using O365, not Gmail. Our profile pictures are set but it looks like they are not picked up by Intercom.
@aparna I just added an avatar to our custom email address on G Suite. Do I just wait for it to update, or is there anything left to do? Thanks!
Hey @tiffany s !
Once you have the avatar on your custom email address on G Suite, it should show up.
@aparna do I understand correctly that this is not supported for Office 365?
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