Hello @kevin b​ , How are you? Is it already cold in Germany?

In my opinion, you can create a new tag - "Unsubscribed-from-Chat".

Then with audience rule simply does not include following people during sending Chat/Post messages.

Also to automate the following workflow, you can ask users to reply to the chat "Unsubscribe" word to automatically add the following tag.

For post messages, with Series and Reactions, you can also assign tags to users.

I think following workflow is the best option right now.

@roy s11​  👋

It's starting to get a little colder here, indeed. Thanks for your suggestion, I'll pass it along to the team and they can decide if they want to include this workflow.

Hey @kevin b​, to add on to @roy s11​'s point, we use that exact workaround internally within Intercom!