We’re just launching and I’ve been working hard to get user support via tool tips, tours, and checklists.
However, despite previously having my work show on the front end, suddenly nothing will appear. I’ve jigged and rejigged all the audience rules, settings, etc. and am at my wits end.
Waiting for a live person to support but it has been a lot of hours and I’m getting desperate….literally supposed to be emailing our user testers now.
Can anyone think of something I should be checking, or a setting that I should double check? It all works in my previews, but just not live on front.
thank you in advance for any help or insight. Very appreciative of any time you have to take.
None of my outbound messages (tours, tooltips, etc) are showing on frontend.
Best answer by Racheal
Hey
It looks like my teammate Jacob reached out to give you a hand with your Tour but we didn’t hear back. Are you still having trouble here or are you all set? Just from first glance, it sounds like an issue of Intercom not being installed properly, so we aren’t able to launch any outbound features. Is your Messenger launching as expected? Feel free to reach back out if you still need some help!
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