Dear Intercom community!
I have been working with Intercom for a longer period of time, but I’m still encountering some challenges and hope someone can assist me here.
The series I build has an entry rule and a first e-mail. After the e-mail was sent, I added an in-app post, which relies on the fact a user was online/ active after receiving the e-mail. Sadly, the post was just received by two people from over a hundred. The others are still pending, which can not be entirely true, cause some of those users were already active.
There is obviously something I’m missing, but clearly I don’t know what it is. Does someone have an idea and can help me out? The help is much appreciated.
Thanks in advance and all the best,
Neele
Best answer by Shauna
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