Hello, Intercom Community.
I would like to create a Series that would use the combination of posts and pushes.
The desired outcome
1) user is entering the series
2) we are waiting for some time and sending the POST
- IF the post IS delivered (user was online), we will wait for another period of time and will send another post (of course, if the exit rules were not triggered)
- IF the post IS NOT delivered, we will send a push notification
3) we will wait for another period of time and repeat post->push with the other messages
On the screenshot you can see the draft. I would like to clarify a couple of things.
- If the post IS NOT delivered (user was not online), we are sending the push. Ideally user is clicking on it and opens the APP. WILL the previously send post be delivered since the user visited the platform? Or since we moved from the post to the push, Series will not send previously planned Post?
- If the post is not delivered and user did not enable Push Notifications or don't use the mobile app at all, what will happen? Will we move to the next step of "waiting", or we will just "stuck" on the Push step, since it cannot be sent?
Unlike Post, Push have the only one outcome "When delivered", so I'm not sure, what will happen if push cannot be delivered to the user.
I'm adding a screenshot of the draft to this post. I will appreciate any advices and answer that the community can provide.
Thank you in advance