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Answered

Series matched 92 users but sent to notification only 4 users

  • September 17, 2021
  • 1 reply
  • 2 views

Is series continually process? For example I created series today for inactive users for last seen 5 days and its match with 4 users then sent notifications them.

After 10 days my rules match with 90 users so is this series send notification for them ?

 

In screenshots, my series sent 4 notifications for matched users. Why ?

Best answer by Roy

Hello @administrator​ 👋 Welcome to Interconnect.

 

I through that in your current Series set-up is based on Event:

Screen Shot 2021-09-20 at 3.53.24 AMSo if the Home screen event is not triggered, the following will not show to the customer.

 

Are you sure the following event is triggering? If you just want to automatically match the following rule, you should remove events.

 

Let me know if you have any additional question on this topic, will be more than happy to answer all of them.

 

Best,

Roy

 

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  • Expert User
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  • September 19, 2021

Hello @administrator​ 👋 Welcome to Interconnect.

 

I through that in your current Series set-up is based on Event:

Screen Shot 2021-09-20 at 3.53.24 AMSo if the Home screen event is not triggered, the following will not show to the customer.

 

Are you sure the following event is triggering? If you just want to automatically match the following rule, you should remove events.

 

Let me know if you have any additional question on this topic, will be more than happy to answer all of them.

 

Best,

Roy

 


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