Should an entry rule apply to the entire series?

  • 18 February 2021
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If you set an entry rule, I'm finding this only applies to the first email/chat/post scheduled immediately after that rule. To have rules apply to each message, I have to create a new rule before each one. Is this correct, or should the entry rule apply to all messages in the series?


Best answer by Keerthi 18 February 2021, 16:13

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Hi @maisie m​ ,

Only users that meet those rules will enter the series. Let's say for e.g. your entry rule was 'Last contacted 7 days ago', then users meeting that criteria will receive your first message. If you want this to be the case for every subsequent message then you can add a wait of 7 days between each message.

So the entry rule of the series only dictates who will enter the series.