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Should an entry rule apply to the entire series?

  • February 18, 2021
  • 1 reply
  • 3 views

If you set an entry rule, I'm finding this only applies to the first email/chat/post scheduled immediately after that rule. To have rules apply to each message, I have to create a new rule before each one. Is this correct, or should the entry rule apply to all messages in the series?

Best answer by Keerthi

Hi @maisie m​ ,

Only users that meet those rules will enter the series. Let's say for e.g. your entry rule was 'Last contacted 7 days ago', then users meeting that criteria will receive your first message. If you want this to be the case for every subsequent message then you can add a wait of 7 days between each message.

So the entry rule of the series only dictates who will enter the series.

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  • Super User
  • 48 replies
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  • February 18, 2021

Hi @maisie m​ ,

Only users that meet those rules will enter the series. Let's say for e.g. your entry rule was 'Last contacted 7 days ago', then users meeting that criteria will receive your first message. If you want this to be the case for every subsequent message then you can add a wait of 7 days between each message.

So the entry rule of the series only dictates who will enter the series.


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