Skip to main content
Answered

Tracking forwarded outbound emails

  • July 2, 2021
  • 1 reply
  • 33 views

How does Intercom track and report on outbound emails that are forwarded from the recipient to another user (say in the same company) who then opens the email and follows the links?

Best answer by Anonymous

Screenshot 2021-07-06 at 15.50.22Hi @jason n​ 😊

 

We will only track the opens and clicks of the user it was sent to. For example, the stats that you can view in the email will reflect only the user who was in the email audience. Hope that helps to clear things up! 😊

View original
Did this topic help you find an answer to your question?

1 reply

  • 0 replies
  • Answer
  • July 6, 2021

Screenshot 2021-07-06 at 15.50.22Hi @jason n​ 😊

 

We will only track the opens and clicks of the user it was sent to. For example, the stats that you can view in the email will reflect only the user who was in the email audience. Hope that helps to clear things up! 😊


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings