@timhaug Just wondering if you are using the HTML insert option in the email when building this out?  If not, possibly this will help you -- please let me know. See screenshot below:

 

@Nathan Sudds thanks for your answer. Yes, I tried that, but the content is always displayed as a regular string instead.

Hey @timhaug  Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you.

For reference on Nathan’s advice here - you'll find more on this in this article from our Help Center - Composing a message

In Intercom's quick start message templates there is a template under "Transactional" (see screenshots) with the instruction in the content: "Use event metadata to add the name, description and prices of item(s) ordered."
Unfortunately, I don't understand how this is possible.
I would be very happy if someone who has already done this could briefly explain how it works.

It is currently not possible to render HTML this way.

Intercom support informed me that there have already been several requests for such a feature.

I managed by simply sending a large amount of metadata and inserting it into the static HTML.