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Answered

Trigger a Ticket in Series?

  • October 15, 2022
  • 1 reply
  • 37 views

It would be great if we could create a ticket automatically without requiring the user to click a Reply button from a bot.

 

Use case:

We have a 'connect integration' button in our app that sends an Intercom event. We'd want to trigger an automated message to the user that we're working on it AND automatically create a ticket in that message.

Best answer by Paul M11

Hey @jordan s12​  Paul here from Intercom Support!

 

It is not currently possible to trigger a Ticket in Series but I'd be happy to flag this as a feature request with the product team!

 

Thanks so much for flagging this with us and leaving your use case 🙏

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  • Employee
  • 53 replies
  • Answer
  • October 18, 2022

Hey @jordan s12​  Paul here from Intercom Support!

 

It is not currently possible to trigger a Ticket in Series but I'd be happy to flag this as a feature request with the product team!

 

Thanks so much for flagging this with us and leaving your use case 🙏


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