Trigger a Ticket in Series?

  • 15 October 2022
  • 1 reply

It would be great if we could create a ticket automatically without requiring the user to click a Reply button from a bot.


Use case:

We have a 'connect integration' button in our app that sends an Intercom event. We'd want to trigger an automated message to the user that we're working on it AND automatically create a ticket in that message.


Best answer by Paul M11 18 October 2022, 19:28

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Userlevel 1

Hey @jordan s12​  Paul here from Intercom Support!


It is not currently possible to trigger a Ticket in Series but I'd be happy to flag this as a feature request with the product team!


Thanks so much for flagging this with us and leaving your use case 🙏