Turn off responses to marketing campaigns

  • 25 May 2023
  • 1 reply

Hello everyone, 

Our company uses Intercom to make marketing campaigns. 

When we send them in Post format we can disable the replies but when they are in Mail format it is not possible and we have several replies from customers. 

Does anyone know how we can block these responses? 

Thank you 



Best answer by Paul M11 30 May 2023, 13:10

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Userlevel 1

Hey Paola 👋 


Paul here from Intercom Support!


There is no option to disable replies from the email itself but I'd be happy to flag this as a feature request with the product team!

Will pass this through to our support team to see if we can find a workaround for this ✅.