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Use a sequence in Series to trigger emails in an external tool via webhook

  • 5 December 2023
  • 1 reply
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O

Hello there,

For a few technical reasons I plan on using a homegrown email dispatcher to send emails to users for onboarding purposes. I was hoping to set up a Series with various triggers to help with this, but instead of using Intercom to dispatch the emails I want to use webhooks and use our homegrown email system. Is that possible? Are there limitations I should be aware of? 

 

There will be many email ‘types’ that I will be sending out depending on the conditions met. Is it possible to include an id of sorts that pairs the the step in the series with the appropriate email type?

 

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Best answer by aykut.aydin 12 December 2023, 06:40

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aykut.aydin
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Hey @osala

 

Yes, you can send a webhook notification to your own endpoint to trigger your own email system. Here you can find our article on how to send Webhooks within Series.

 

The only limitation you should be aware of is that it is currently not possible to send nested data content. All the data in the body will need to be in-line key-value pairs.

 

Hope this helps! ☺️

Ayk | Support Engineer at Intercom

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