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Use Intercom outbound emails to replace mail merge client (Gmass)?

  • 17 March 2022
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One of my company's teams wants to work in our Intercom workspace but they need outbound email functionality that includes auto-follow ups for emails not seen and replied to. They are currently using Gmass for this. Does Intercom Outbound Messages, specifically emails, have an easy way to auto-follow up on messages not seen and replied to? I'd love to hear about your setup for anyone using Intercom Outbound Emails for this kind of scenario.

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Best answer by Eric Fitz 21 March 2022, 10:55

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Eric Fitz
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Hey @user32​, Series has functionality which allows you to do this! You can build your Series in such a way that you can send follow up messages for messages that have not been seen or not been replied to.

U
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@eric f11​ thank you! I realized after posting this question that Series probably had some functionality like this.

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