One of my company's teams wants to work in our Intercom workspace but they need outbound email functionality that includes auto-follow ups for emails not seen and replied to. They are currently using Gmass for this. Does Intercom Outbound Messages, specifically emails, have an easy way to auto-follow up on messages not seen and replied to? I'd love to hear about your setup for anyone using Intercom Outbound Emails for this kind of scenario.
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Use Intercom outbound emails to replace mail merge client (Gmass)?
Best answer by Eric Fitz
Hey @user32, Series has functionality which allows you to do this! You can build your Series in such a way that you can send follow up messages for messages that have not been seen or not been replied to.
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Hey @user32, Series has functionality which allows you to do this! You can build your Series in such a way that you can send follow up messages for messages that have not been seen or not been replied to.
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