Why would I use Series over smart campaigns? What are the main benefits?
Page 1 / 1
Series has many benefits over a traditional smart campaign, including;
- Series enables you to create multiple paths and diverging/converging paths for each messaging flow. Campaigns on the other hand only allow linear paths.
- Series gives you a birds eye view of the entire messaging journey of your users, something that isn’t possible in Campaigns.
- Series allows you to use all outbound channels, including Custom Bots, Mobile Carousels and Product Tours.
- Series allows you to create fallbacks, in the event users don’t match rules for different messages by enabling you to create diverging and converging paths.
- Series can target users, leads and visitors, Campaigns aren’t able to target visitors.
You can read more about Series in this article.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.