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Answered

Why are Rules disengaging all of my audience?

  • November 19, 2020
  • 3 replies
  • 23 views

  • New Participant
  • 2 replies

Do I not understand Series? Something isn't adding up.

 

I am attempting to add Rules to a Series to accomplish the following:

 

  • I send one email
  • If someone doesn't open it, they go on one path and get a couple more
  • If someone opens it but doesn't click the link, they go on another and get a couple more

 

I set Rules to cover these parameters, but it automatically disengages my entire audience.

 

So...now what? I'm just stuck making a new Series? People are just...disengaged and that's it? Can I restart it?

 

This has been very frustrating.

 

Second question...how the heck do I troubleshoot and test these things?!

 

thanks

Best answer by Roy

@luke g​ , Sorry missed your comment here, next time try to tag me please.

 

Here's the problem:

- Hasn't opened the email: Laura - First upgrade em...

- Hasn't clicked a link in the e-mail: Laura - Thursda...

lauraThis are two different e-mails, that's why users disengaging. You should fix this.

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3 replies

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  • Expert User
  • 1152 replies
  • November 20, 2020

Hi @luke g​ , Can you open a Rules - "Did not even open (Copy)", "Opened but didn't click (Copy)" and provide screenshots? 


  • Author
  • New Participant
  • 2 replies
  • November 25, 2020

Sure, here you go

 

Screen Shot 2020-11-25 at 1.23.21 PMScreen Shot 2020-11-25 at 1.23.28 PM


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • Answer
  • November 28, 2020

@luke g​ , Sorry missed your comment here, next time try to tag me please.

 

Here's the problem:

- Hasn't opened the email: Laura - First upgrade em...

- Hasn't clicked a link in the e-mail: Laura - Thursda...

lauraThis are two different e-mails, that's why users disengaging. You should fix this.


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