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Why can't I use URLs and rich URLs in event metadata as variables in messages?

  • 24 September 2021
  • 1 reply
  • 17 views

When composing an outbound message, we're not able to add URLs and Rich URLs to the message, even though we can see these are being provided to Intercom...

Screen Shot 2021-09-24 at 17.01.49

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Best answer by Roy 24 September 2021, 19:07

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Hello @tom p​ ,

 

Can you simply click on it and write fallbacks?

 

Thanks

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