Why isn't a user seeing a Tour within a Series?

  • 20 September 2022
  • 1 reply

  • New Participant
  • 1 reply

There's a user whos not seeing the tour from the series they are in. on the stats, it says user has entered the series and has received the tour minutes ago.



Best answer by Racheal 23 September 2022, 17:45

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Userlevel 4
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Hey @ima​ Racheal from the support engineer team here 👋


Can I ask how you know the user has not seen the Tour? Is this a test user that you are using? Could you check if there are any issues within your Product Tour stats?

Screen Shot 2022-09-23 at 10.44.21 AMMore on troubleshooting your Product Tour issues here:>