Hey @rishi r Racheal from the support engineer team here 👋
Whenever a customer logs in to your app, or visits your website, and is tracked by Intercom, they’ll enter any series where they match the entry rules for a path. If they haven’t logged in or visited your website, entry rules are checked once an hour for anyone who should enter. Rule blocks in the middle of a path (when the customer has already entered the series) are checked approximately every 15 minutes. More on that here!
If you'd like a user to wait longer before receiving content after entering your Series you can always add a wait block immediately after the entry node:
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.