Why would my series work disappear?

  • 27 October 2020
  • 1 reply

I worked for hours on a new Series draft yesterday, built out all rules, emails, etc. and it was all saved. Came back to it this morning, it was fine. Now the majority of the elements are gone/missing. Emails (all but the first one) are missing, no rules. It's like it rolled back 24 hours. Help!


Best answer by Lisa B11 29 October 2020, 14:50

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Hey @user417​ 👋


That's really frustrating that you lost all your work so suddenly. I can see my teammate DJ reached out to you through the Messenger yesterday. Did you get a chance to try create a new basic, one-message Series? Was it successful or did you have any further issues? If it does happen again, which I hope it doesn't, would you mind grabbing some console errors so we can investigate what might have happened!