Once the mobile carousel is viewed, if they select start conversation, we want to know which one they just viewed to be prepared to answer associated questions on that topic.
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Hello @karen m , Welcome to Interconnect 
Once someone engaging with any tours or carousels it's always showing in their profile:
Afraid it's not possible to show the following Widget in Intercom Inbox, to quickly check the following content during the ongoing conversation (That's really good feedback for @Product Wishlist group.
If your plan includes Series, you can always tag users once they reach the carousel step -> Then filter them based on tags.
As far as I know, that is the only way currently to detect the following.
If you have additional questions on how to build Series flow, just let me know.
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