Wrong rule block matching in series

  • 13 November 2023
  • 1 reply

Why is a user matching the wrong rule block in a series?

A user entered a series correctly, but when passing by a certain number of rule blocks, it matched with the wrong one, due to a signup role attribute. 

I would like to know what might cause this and when will we be able to filter users by series they entered, instead of having to tag them.



Best answer by Eden 17 November 2023, 20:16

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Userlevel 3

Hey @Constança Vilar 👋 Eden from the support engineer team here.


This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible! 👍