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Wrong rule block matching in series

  • 13 November 2023
  • 1 reply
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Why is a user matching the wrong rule block in a series?

A user entered a series correctly, but when passing by a certain number of rule blocks, it matched with the wrong one, due to a signup role attribute. 

I would like to know what might cause this and when will we be able to filter users by series they entered, instead of having to tag them.

Thanks

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Best answer by Eden 17 November 2023, 20:16

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Hey @Constança Vilar 👋 Eden from the support engineer team here.

 

This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible! 👍

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