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The messenger is not launching on our site and I’m getting the following error message in the console; 

  1. {type: "error.list", request_id: null, errors: s{code: "403", message: "User email is not valid"}]}
    1. errors: s{code: "403", message: "User email is not valid"}]
      1. 0: {code: "403", message: "User email is not valid"}
    2. request_id: null
    3. type: "error.list"

We don’t have identity verification turned on for web, the domain is listed as trusted and the messenger is set to show on this page. 

Does anyone have any ideas on how to resolve this? I’ve raised a support ticket with Intercom but it’s been 3 days and I haven’t heard anything so any help is much appreciated! 

Thank you :) 

Hi @Lucinda Owen !

Just a heads up that it looks like my teammate, Aparna, reached out to you about this via your support conversation a few days ago. If you haven’t seen her response yet, you should be able to find it in your Intercom Messenger!

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