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Messenger

Intercom's fully customizable Messenger, providing customers with in-context engagement.

  • 433 Topics
  • 1,187 Replies
433 Topics
Christine Z
Employee
Christine ZEmployee
posted in Messenger
Feedback Needed! Customizing the Start Conversation Button in the Messenger

Hi everyone 👋 Soon you’ll be able to change the phrase used in the start conversation button on the Messenger Home screen via a drop down of options. We’d love to get your feedback on if these choices resonate and if you have suggestions you’d like to add. Right now we’re considering Send us a message, Ask a question, Chat with us, Talk to us, Contact us, and Start a conversation.    Just let me know in a comment below! PS - this first iteration won’t support a free text input, just a selection of pre-canned options.  Thanks, Christine 

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Christine Z
Employee
1 year ago
J
JordaneNew Participant
asked in Messenger
[Issue] New conversation always shows last workflow

Hello,We use intercom on a react-native expo app using @intercom/intercom-react-native 8.1.0We have different Intercom workflow set for “When customer opens a new conversation in the Messenger” based on day/time, custom attributes.We noticed our Android users always see the first workflow they have been presented, even if another one should be shown. We were indeed able to reproduce it. This issue happen no matter how the new conversation window is triggered, either when the user start a new conversation from the Home space or using Intercom.presentMessageComposer();This issue does not happen on iOS and one way to “fix” it is by force quitting the app from the android app settings 

494
J
9 hours ago
D
Dhrupad PurohitNew Participant
asked in Messenger
Issue with Push Notifications on android in Ionic App Using @capacitor-community/intercom

Description:We are facing an issue where push notifications are not working on Android in our Ionic app. Below are the details of our setup and steps taken:App Setup:We are using Ionic version 7.2.0.The Intercom integration is done using the @capacitor-community/intercom plugin.Intercom and Capacitor Registration:We have registered Intercom with the following keys:androidApiKey: android_sdk-xxxxxandroidAppId: lnp0halaiosApiKey: ios_sdk-xxxxxiosAppId: lnp0halaPush Notification Setup: An APNS push key was created and successfully uploaded to the firebase console APNs Authentication Key sectionIssue:Despite the above setup, push notifications are not working on Android devices.Could you please help us troubleshoot and resolve this issue? Let us know if you need additional details or logs to assist in the investigation.Thank you

142
D
1 day ago
S
Stefan MNew Participant
asked in Messenger
Is there a way to serve messenger with Content Security Policy without style-src: 'unsafe-inline'

We would need to add Content Security Policy to our application. I saw this article on Intercom Help. There it is stated to use 'unsafe-inline' but I am wondering is there a way not to use it, since we would like avoid that in our policy?

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1 day ago
C
Chung Tran VanNew Participant
asked in Messenger
Unable to use the code snippet.

I’m having trouble embedding the following code into my Messenger to have like a test. <h1 style="text-align: center;">Intercom Chatbot Test</h1>    <script>        window.intercomSettings = {          api_base: "https://api-iam.intercom.io",          app_id: "dc7kpmmt",        };      </script>      <script>        // We pre-filled your app ID in the widget URL: 'https://widget.intercom.io/widget/dc7kpmmt'        (function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/dc7kpmmt';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(document.readyState==='complete'){l();}else if(w.attachEvent){w.attachEvent('onload',l);}else{w.ad

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Shaq Payne
Intercom Team
5 days ago
P
PranjalNew Participant
asked in Messenger
HttpOnly and Secure cookies for intercom

Noticed that the intercom cookies don’t have the Secure and HttpOnly attributes set. Is it possible to do so?Could this be a security issue for our website without t?

361
Jacques Reynolds
Intercom Team
8 days ago
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samuelNew Participant
asked in Messenger
Suggested articles in Messenger with audience targeting

I am using the “Article search” app in my Messenger (on web) and I am not seeing the expected suggested article behaviour described as “Suggested articles will respect your article's targeting criteria”.I have the Intercom Messenger active on 2 domains, “a.example.com” and “b.example.com”. The articles relevant to each domain are organised into collections. I have created an audience for each domain, targeting “Leads, Users and Visitors” with a “Current Page URL” of “contains {domain}”. For example, for “a.example.com” I have an audience configured to “Current Page URL contains a.example.com”. Within each article, under “Fin”, I have selected “Audience” and then chosen the appropriate audience (either a.example.com or b.example.com).The expected result is that when I visit “a.example.com” and open the Intercom Messenger, the suggested articles will be the articles which are assigned to the “a.example.com” audience. Likewise, when I visit “b.example.com” and open the Intercom Messenger,

423
E
9 days ago
U
User1172New Participant
asked in Messenger
Forcing agents to apply tags before closing conversations

Is it possible to force the agents in our system to tag conversations before they close them? For example if an agent were to attempt to close the conversation without tagging it, it would send a message saying 'Please tag this message first!' and it would prevent them from closing the conversation

3377
Graziela
Innovator ✨
22 days ago
M
Michael TothNew Participant
asked in Messenger
OnUnreadCountChange returning wrong value until Intercom widget is opened

I want to display the message count on my custom intercom launcher but I find the count is not being accurately reported by the onUnreadCountChange function until the Intercom widget is opened. When the page is loaded and the handler is initially registered it always returns 0 unread messages until the widget is opened and then it will return the correct number (in this case 2). Here’s an example of what is being logged to the handler before (on load) and after the intercom launcher is clicked. Once clicked the handler receives the wrong number of messages (1) before finally returning the correct number of unread messages (2).import Intercom, { shutdown, onUnreadCountChange, update, showNewMessage, hide } from "@intercom/messenger-js-sdk";// rest of react setup ....useEffect(() => { const initialize = () => { Intercom({ app_id: INTERCOM_APP_ID, name:<redacted> created_at: <redacted>, custom_launcher_selector: '#support',

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Jacques Reynolds
Intercom Team
28 days ago
A
AgemiroNew Participant
asked in Messenger
Intercom config body doesn't accept email

I'm being prevented from putting the email in the body of the intercom web message, every time I try to put it in, I get: POST 403 (Forbidden). Why is this happening? Can't I send the email? If the documentation says to put it in? import * as fromIntercom from '@intercom/messenger-js-sdk'; fromIntercom.Intercom({    app_id: this.appId,    name: profile.nickname,    userId: profile.sub    email: profile.email}); 

251
bernice
Intercom Team
1 month ago
R
Rob B11New Participant
asked in Messenger
Does Intercom have a desktop app?

Hi, I am very new to Intercom and so far, so good. However, I'm having to use it via a tab in my Safari browser on desktop, whereas its an app on my iPhone.The browser version is really hit and miss for giving notifications and I keep missing customers.I'm used to using apps like Slack on my desktop which make staying in touch really easy. Is there not a way to have Intercom as a stand alone app on my desktop Mac?Thanks in advance for any help!Rob

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Graziela
Innovator ✨
1 month ago
J
Jules CarneyNew Participant
asked in Messenger
How to avoid capturing specific pieces of user data

Hi,  We have intercom messaging via our web app (react application with intercom/messenger-js-sdk). We’d like to log in our user so we can retain conversations with them, but we don’t want to track their location or page views, is there a way to stop collecting this information?  Thanks!

383
Emilygav
Intercom Team
1 month ago
Nur Nahid
Super User ✨
Nur NahidSuper User ✨
asked in Messenger
Intercom with React.js website

Is it possible to integrate intercom live chat with a React.js website?

1394
Nur Nahid
Super User ✨
1 month ago
Y
Youri MoskovicNew Participant
asked in Messenger
Messenger on mobile & page performance

Hi,I have two questions. 1. How can I disable Intercom on the mobile version of my website? 2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn’t impact with Page perfomance loading timeTIA! 

222
Y
1 month ago
S
shacharzNew Participant
asked in Messenger
Booting intercom messenger with a lead credentials

Hey!In our use case, we are creating a contact (user or a lead) and then booting the intercom messenger for the created contact.When we are creating a user, we return the user external_id and hash that was generated, and we start the messenger with this data, this way the user sees correct conversation and history.We want to do the same for a created lead, we don’t want to generate the lead on the client side, but on the backend and then use the lead data to boot the messenger.We seems to be missing something, because we could not get the messenger started for a lead.We try using the lead.id, lead.external_id, with and without the lead hash, added the createdAt timestamp, tried a combination of those properties, but nothing seems to start the messenger for a specific lead.What data does the boot function want to get to allow us to start if for a specific lead?Thank you!

402
Erin
2 months ago
E
Eduardo EcheverriaNew Participant
asked in Messenger
Does the intercom FAB ever look like a smiling magnifying glass?

One of our users has sent an screenshot of our site. A smiling magnifying glass shows right where the intercom FAB is located by default. We are trying to figure out if this is an intercom button or some other extension. The page in question hides with code the intercom FAB. Could this be the cause for this issue? Could the user have started an action in intercom and then navigated to this screen resulting in this button showing up?  

293
Nur Nahid
Super User ✨
2 months ago
L
lifanActive User
asked in Messenger
how to disable bot message in the chatbot?

So when a user reach out to us on the chatbot, the chatbot sends out the automatic messages “Give the team a way to reach out” and ask for the email. How can I disable this or configure this? 

692
L
2 months ago
J
Jackson CNew Participant
asked in Messenger
Messenger Button Does Not Appear (Using React/NextJS)

Trying to get started with the messenger but unable to get it to appear. Like the title says, using React and Next.What I have so far in my app:Intercom is loaded (`window.Intercom` is defined)"boot" and "update" are getting called in the correct spots with the (presumably) correct payloadsI'm getting successful responses back from `https://widget.intercom.io/widget/APP_ID`as well as `https://api-iam.intercom.io/messenger/web/ping`/li>In the DOM, there is a hidden iframe element with id `intercom-frame` and a div with id `intercom-lightweight-app`. The div only contains a style element, there is no contentCurious what could prevent the messenger button from appearing when everything I mentioned above appears to be working correctly

11174
T
2 months ago
C
Cory ChiassonNew Participant
asked in Messenger
Getting the "Logged In Users" Function to work Kajabi Users

Hey Everyone, So i’ve been having this issue where Intercom isn’t saving users chats if they log in on a different platform - The big issue being that with Kajabi, it’s really have to to get the “logged in user” data from Kajabi. they are very particular with the data they share. I did find a post here about some code to install in the Theme.Liquid file, and i’ve tried that but not sure i’ve it correctly. I’m wondering if anyone else has any experience solving this issue.  I believe it’s just a matter of pointing intercom to where it can get the correct User ID or email from kajabi, but i’ve gone back and forth with Kajabi and they aren’t super helpful. Any tips or help would be GREATLY appreciated. Thank you!

321
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Intercom Team
2 months ago
E
EdwardNew Participant
asked in Messenger
Intercom Down and Downtime

May we know if Intercom is down and what is the expected downtime.

603
aykut.aydin
Employee
2 months ago
C
curtisConnector
asked in Messenger
Checklist: alternate action for completion button

howdy! 🤠does anyone know if it’s possible to send a user to another page after successfully completing a checklist? The idea would be to use the action button on the celebration section of the messenger to send the user to a related topic.At the moment I only see one option for the action button: close completion screen.  

492
C
2 months ago
L
L'équipeNew Participant
asked in Messenger
Is it possible to connect the Messenger on our wordpress website ?

We want to add a button on our website "Do you have any other questions?" and that this button opens the Messenger 

372
Nur Nahid
Super User ✨
2 months ago
U
User1351New Participant
asked in Messenger
How to trigger intercom chat when a link or button is clicked on WordPress.

I want to assign a function to a button in Elementor that says Chat with us and when clicked, an intercom chat pops up

89484
Nur Nahid
Super User ✨
2 months ago
G
Geoffrey M11New Participant
asked in Messenger
How can I combine Kajabi with Zapier to tag contacts?

Hey all!  I am using Kajabi to identify logged in / logged out users. That is about it.  However, i want to tag them as they come in and this needs to be done on Zapier but I cannot get it to work properly.  Can someone possibly help?

888
C
2 months ago
J
JuliaVosNew Participant
asked in Messenger
Chat error: failed to send

We cannot send message via  messenger. Also closing conversations is not possible. 

191
bernice
Intercom Team
2 months ago
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