Messenger

Intercom's fully customizable Messenger, providing customers with in-context engagement.

  • 324 Topics
  • 896 Replies

324 Topics

T
TiagoNew Participant
asked in Messenger

Cliente cria ticket e respondemos via e-mail

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ? 

0
T
7 hours ago
G
Get-Gigs chat portalNew Participant
asked in Messenger

Possible to change/update the chat initiation icon displayed in my website?

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

1
Kevin Bendixen
8 hours ago
M
Milind DixitNew Participant
asked in Messenger

I am using custom intercom launcher and want to use it in 'French' language.

I am using custom intercom launcher and want to use it in 'French' language. Therefore, I am using 'language_override' option. But its not working.Here is my code snippet:    $intercomProvider.appID('MyAppId');        window.Intercom('boot', {            app_id: 'MyAppId',            custom_launcher_selector: '#DM_custom_intercom_launcher', hide_default_launcher: true,            language_override: 'fr',        });

1
Racheal
1 day ago
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Taras TarasiukNew Participant
asked in Messenger

Is it possible to add a Product Tour/Tooltip when Intercom Messenger is installed on the iframe level?

We’re trying to add Intercom functionality on a website that holds all the functionality inside an iframe. We’ve installed the Intercom Messenger on the same iframe level, but when trying to add a Product Tour or a Tooltip we get the following error: “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.” As the URL we’re using a src attribute for the iframe.Please advice if this approach is supported and what URL should we pass in this case when designing a Product Tour/Tooltip functionality.

1
Racheal
1 day ago
A
Andrea RiserNew Participant
asked in Messenger

User repositioning the messenger pop-up window

Is there any way of setting the messenger to floating so that if somebody is reading the instructions they can move it out of the way of entering data? 

1
Jacob Cox
17 days ago
R
Ronny VargasNew Participant
asked in Messenger

Where I can get my APP_ID?

I’m currently trying to connect my react app with the chatbot, but as far as I saw in the documentation they mentioned something about an APP ID but I can’t find it.

1
Racheal
23 days ago
C
cedaNew Participant
asked in Messenger

Language override over Tag Manager

I am trying to implement the localization of the Intercom messenger by domain, based on this article: https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager. I have multiple domains with the same GTM.I created three tags for each domain, and as a custom attribute, I added "language_override" with the correct language. However, it works inconsistently. When we test this feature, sometimes the language is set correctly, and sometimes it is not. We have tried it in many browsers, devices, and on the BrowserStack platform, deleted cookies, but we could not achieve consistent resultsWhen I check in the console, the "window.intercomSettings" "language_override" attribute is set correctly: {app_id: "xxxwdq", language_override: "en"}.Here is screen of my tag configuration. Do you have any suggestions on how to fix it?Thank you!

2
C
28 days ago
J
John MarbachNew Participant
asked in Messenger

White background of Intercom messenger on dark background with RudderStack implementation

We’re seeing a problem where the Intercom messenger defaults to a white background while enabled on a dark background of our website.We’ve implemented Intercom using RudderStack. We’re not sure how to force the background of the messenger window to show as transparent instead of white when on a dark background. Does anyone have any ideas?  

3
J
1 month ago
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Kwiki DeliveryNew Participant
asked in Messenger

Add custom launcher for Wordpress

I want the chat to open when someone clicks on a button and image of the website. I know this is possible with a custom launcher but how can I add it to a Wordpress website?

1
Racheal
1 month ago
A
AnushaNew Participant
asked in Messenger

"Send us a message" missing in messenger

Any idea why “send us a message” could vanish from the messenger? How do I bring it back? 

1
Racheal
1 month ago
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LodewijkNew Participant
asked in Messenger

Install intercom through Google Tag Manager > array of companies

Hi Everyone,We use Google Tag Manager to implement intercom, via Intercoms own tag template. I’m kinda confused how I should push an array of multiple companies to intercom via tag manager and our dataLayer.Could somebody elaborate on how to get this working? The issue i’m facing is that we don’t know howmany companies a user has on beforehand and the template only allows to send 1 variable to intercom. Or perhaps I’m wrong and there’s another way?Kind regards

1
Daniel M15
1 month ago
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Meet ParmarNew Participant
asked in Messenger

Add Custom CSS in intercom chatbot.

Hey, My self Meet Parmar work as Software developer.I need to apply custom css in intercom chatbot. I inspect chatbot and found class=”intercom-ruskli ” in that particular class need to apply css. also how to append custom css in chatbot.  

1
Daniel M15
2 months ago
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Tim RyanNew Participant
asked in Messenger

Can chat send audio files or voice notes as a message?

I would love the ability to record a voice memo or audio file and send it as a message in the Chat. My use case is send tailored, specific, longer form messages and replies to our users, and recording an audio message is not only faster but delivers a more tailored and personal experience to our users.

1
Racheal
2 months ago
U
User1434
asked in Messenger

Is there a Javascript API method for receiving messages? Something like: Intercom('onMessageReceived', function(){ //Do stuff... }

Basically when the messenger is closed and the user receives a message via the borderless frame I want to trigger a function.  Thanks

1
Daniel M15
3 months ago
T
Tom A12
asked in Messenger

Has Home space for mobile been removed?

I've noticed that you cannot enable Home space in Messenger anymore for mobile platforms. It is only available for Web. Am I doing something wrong or has that feature been removed?

4
Racheal
3 months ago
M
Meredith RNew Participant
asked in Messenger

Can I make the new checklist feature interactive?

The new checklist feature seems pretty cool; and we look forward to using it with our customers. But we would like to make it interactive; we would like customers to be able to respond to a question or add comments. Is this possible..? How would we do this..?

2
A
3 months ago
M
MerNew Participant
asked in Messenger

When will smart suggestions (articles) be made available for NON-English articles? We operate mainly in Spanish.

When will smart suggestions (articles) be made available for NON-English articles? We operate mainly in Spanish.

2
A
3 months ago
A
Ashley C12New Participant
asked in Messenger

Is it possible to delete or hide old messages sent to customers in their message center?

When we were first setting up Intercom we had 2 people testing out features such as sending a welcome message to all customers and someone else testing the message feature by sending a test message to all customers. Now, when a customer opens the intercom message center they see a bunch of fake messages or old welcome messages, and they don't go away. This is on EVERY customer and I didn't realize it until I took over intercom.  What if our customers use Intercom a lot? Will they just have a loooong list of conversations here?  

4
Racheal
3 months ago
K
Kieran WNew Participant
asked in Messenger

Possible to show shot chat as screen instead of overlay in React Native

We are looking to implement the messenger in a React Native app. Our preference would to be to show the chat as a screen in the app (with bottom bar navigation) rather than an overlay. Seems like this is not possible from the documentation. Wondering if anyone has found a way to achieve this?

1
A
3 months ago
C
Carolina E
asked in Messenger

Is it possible to customize which articles are shown Article Search app based on where the user is?

For instance, our platform has the "chat" section, the "admin" section, the "main" section, etc. On each one of them, I want to show the relatives articles on the Articles Search app in Messenger. It doesn't make sense to show the "chat" articles in the "admin" section. It could work like the banners, posts, product tours rules.Thank you

1
Racheal
3 months ago
L
Lisa B13New Participant
asked in Messenger

How do I use Smart Replies?

How do I use Smart Replies?

1
L
3 months ago
L
Lisa B13New Participant
asked in Messenger

Can you tell me a bit more about using spaces in the new Messenger?

Can you tell me a bit more about using spaces in the new Messenger?

1
L
3 months ago
U
User1649
asked in Messenger

How can we show all consultants and the user choose which consultant to chat with?

We'd like to show a list of all our consultants and an operator, so users can see each consultant (with their details next to them) and then choose who they want to talk to. I've seen other companies do this using Intercom. How do we do this? Is there an app we can use?

1
User1830
3 months ago
O
OrniNew Participant
asked in Messenger

How to remove the messenger launcher on mobile?

The launcher covers necessary functionality on Mobile.How can I disable it from showing only on Mobile? Using properties and segmentation will not work for us as our users using both mobile and desktop. I want them to see the launcher on the desktop but remove it from mobile.Thank you!

1
Oseas
3 months ago
C
chi-yu
asked in Messenger

The close 'x' is not working on our web App for iOS device, and Launcher position doesn't change on mobile.

Hi,We just started to use the messenger this week, but we have received multiple complains on the following issues: The close 'x' icon doesn't work on our web App when user are using an iOS device (iOS 15.6.1)  The Launcher position doesn't change on mobile version so it block our bottom nav bar Does anyone know how to solve this?Thanks!

1
Racheal
3 months ago
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