I need to set up an auto message that will be sent in the snoozed conversation if the customer is not responsive for X time before closing the chat.
With automation, I can set up auto-close, but not sent an additional message to make user know that the case closed due to the inactivity on their part
Please, let me know your ideas, Intercom community
Best answer by Lisa B11
Hey @denis t 👋
Currently, there is no way to send a message with a rule set to auto close conversations. Great shout for a feature request over @Product Wishlist 🙌
+5Hey @denis t 👋
Currently, there is no way to send a message with a rule set to auto close conversations. Great shout for a feature request over @Product Wishlist 🙌
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