I need to set up an auto message that will be sent in the snoozed conversation if the customer is not responsive for X time before closing the chat.With automation, I can set up auto-close, but not sent an additional message to make user know that the case closed due to the inactivity on their part Please, let me know your ideas, Intercom community

Hey @denis t👋 Currently, there is no way to send a message with a rule set to auto close conversations. Great shout for a feature request over @Product Wishlist🙌

Auto message before closing the unresponsive chat

Auto message before closing the unresponsive chat | Community

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