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Best way to set up a suggestions & feedback link


  • New Participant
  • 1 reply

What is the best way to set up a suggestions & feedback link, so that it takes you not to Intercom chat, but to some kind of area where they can just leave their comments? Thanks!

Best answer by Gavin

👋 I have a few feedback bots on my website that utilize Intercom.

 

You can do this through custom bots via button. 🖱️Custom Bots from a buttonOnce you're here, just create a custom bot asking for their feedback or email so that you can get back to them. 💬

 

Once you have also set up the link on your website and created the bot, you can set it live. ✅ To open the bot from a button, navigate to 'Choose where to launch your bot'.

Choose where to launch your botFrom this page, you can open your website and select which in-app button you want to open the bot.

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  • Active User
  • 30 replies
  • Answer
  • June 29, 2022

👋 I have a few feedback bots on my website that utilize Intercom.

 

You can do this through custom bots via button. 🖱️Custom Bots from a buttonOnce you're here, just create a custom bot asking for their feedback or email so that you can get back to them. 💬

 

Once you have also set up the link on your website and created the bot, you can set it live. ✅ To open the bot from a button, navigate to 'Choose where to launch your bot'.

Choose where to launch your botFrom this page, you can open your website and select which in-app button you want to open the bot.


  • Author
  • New Participant
  • 1 reply
  • June 30, 2022

Thanks so much!! Worked perfectly.


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