Skip to main content
Answered

Can I pass an attribute through the messenger widget code on my page that will assign the conversation to a certain team member?

  • July 28, 2021
  • 1 reply
  • 18 views

Forum|alt.badge.img+1
Can I pass an attribute through the messenger widget code on my page that will assign the conversation to a certain team member?

Best answer by Roy

Hello @user1140​ ,

 

Yes, you can create people attribute and pass Intercom information through the Widget code.

Then you can use the following attribute in Inbox -> Automation rules to assign conversation based on this attribute to a certain team member.

 

Let me know if you have any other questions on this topic, I will be more than happy to help.

View original
Did this topic help you find an answer to your question?

1 reply

Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • Answer
  • July 28, 2021

Hello @user1140​ ,

 

Yes, you can create people attribute and pass Intercom information through the Widget code.

Then you can use the following attribute in Inbox -> Automation rules to assign conversation based on this attribute to a certain team member.

 

Let me know if you have any other questions on this topic, I will be more than happy to help.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings