Can I pass an attribute through the messenger widget code on my page that will assign the conversation to a certain team member? | Community
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Can I pass an attribute through the messenger widget code on my page that will assign the conversation to a certain team member?

  • Jul 28, 2021 1:33 PM UTC
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Can I pass an attribute through the messenger widget code on my page that will assign the conversation to a certain team member?

Best answer by Roy

Hello @user1140​ ,

 

Yes, you can create people attribute and pass Intercom information through the Widget code.

Then you can use the following attribute in Inbox -> Automation rules to assign conversation based on this attribute to a certain team member.

 

Let me know if you have any other questions on this topic, I will be more than happy to help.

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Roy
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  • Roy
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  • Jul 28, 2021 9:24 PM UTC

Hello @user1140​ ,

 

Yes, you can create people attribute and pass Intercom information through the Widget code.

Then you can use the following attribute in Inbox -> Automation rules to assign conversation based on this attribute to a certain team member.

 

Let me know if you have any other questions on this topic, I will be more than happy to help.

🇬🇧 Top of the shop. Cheers from London. 🗓️ Looking for a proper Fin implementation? Book a free call here: https://calendar.app.google/SHhmneXasrrrLF266
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