Can I prevent my customers from opening multiple conversations at a time? | Community
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Answered

Can I prevent my customers from opening multiple conversations at a time?

  • November 5, 2021
  • 3 replies
  • 74 views

Some customers will open multiple chats and only use one for interacting with us. We would like for you to only be able to start one chat at a time. Has anyone done this and can help?

Best answer by Kevin Bendixen

There is a beta feature currently that lets you do this

3 replies

Kevin Bendixen
Top Expert ✨
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  • Top Expert
  • Answer
  • November 8, 2021

There is a beta feature currently that lets you do this


Eric Fitz
Employee
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  • Employee
  • November 8, 2021

Hey @user191​, let me chat with your accounts point-of-contact to see about getting you added to this beta.


Eric Fitz
Employee
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  • Employee
  • November 9, 2021

Good news, @user191​, your workspace has now been added to the beta!