Is it possible to not reopen closed conversations?
Currently, in the "Control your inbound conversation volume" settings, if I set "Prevent replies to closed conversations" to 0 days, I am unable to create a new chat in my test environment.
Is there another way to prevent conversations from being reopened?
Hi. yes, you can set this in the messenger settings
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Messenger -> Control your inbound conversation volume
Hey @danielle m11, as per @denis t reply, this should work as expected, even with 0 days as the cut-off point. Are you able to test this in your production workspace? It could be an issue with the ttest] workspace.
Thanks for the replies! I will test it out in production today 😊
@eric f11 I am not having the same issue in production, I am able to start a new chat even if it's set to 0 😊
But if I close a conversation, that is not reflected to the user, it looks like the conversation is still open & the user is able to continue chatting. Is this normal?
Hey @danielle m11, that shouldn't be the case, the conversation should show as closed on the user's end. Is it a new conversation, or a reply to an auto-message?
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