Is it possible to not reopen closed conversations?
Currently, in the "Control your inbound conversation volume" settings, if I set "Prevent replies to closed conversations" to 0 days, I am unable to create a new chat in my test environment.
Is there another way to prevent conversations from being reopened?
Best answer by Denis Taranets
Hi. yes, you can set this in the messenger settings
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Messenger -> Control your inbound conversation volume
Hi. yes, you can set this in the messenger settings.
Messenger -> Control your inbound conversation volume
+5Hey @danielle m11, as per @denis t reply, this should work as expected, even with 0 days as the cut-off point. Are you able to test this in your production workspace? It could be an issue with the [TEST] workspace.
@eric f11 I am not having the same issue in production, I am able to start a new chat even if it's set to 0 😊
But if I close a conversation, that is not reflected to the user, it looks like the conversation is still open & the user is able to continue chatting. Is this normal?
+5Hey @danielle m11, that shouldn't be the case, the conversation should show as closed on the user's end. Is it a new conversation, or a reply to an auto-message?
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