How can I set the office hours for each separate MEMBER OF THE TEAM so the messages automatically gets assigned to their inbox based on the timetable? We are on Accelerate plan, yet I don't see how to do this still.

This is not possible without using different office hours for every teammate, and likely making a team for every teammate. Would it not be more effective to create one team, and then just instruct your teammates to go on “Away” outside of their office hours?

@user1030It's not perfect because I'm relying on my own support reps to manually set them as AWAY and ONLINE when their shifts are on. I need to be able to automate this. Not to mention that replies to existing convos for the AWAY conversations will land up in the TEAM folder and not inside the support rep's folder. Further polluting the tracking KPI's (median response time, time to close etc...). There has to be a more graceful solution for this one...

Can I set office hours for individual teammates?

Can I set office hours for individual teammates? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded