Hi do you have open API or modules like what Drift has that can show real-time customer support metrics? https://www.rippling.com/support-status

Hey @user1722! We have a real-time dashboard to monitor the volume across teams, and measures productivity, allowing managers to make better real-time management decisions. Here is an article on that. It is available for customers on a premium plan.

Can the Intercom API be used to show real-time customer support metrics?

Can the Intercom API be used to show real-time customer support metrics? | Community

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