Answered
Can we change the order of items in Messenger? We want users to try to find the answer themselves through either a search or read of our Help Center articles first. Currently, they are more encouraged to send us a note before trying to help themsel
Best answer by Beth
Hi Boorayin,
Thanks for reaching out! While you can reorder the app placement, there's currently no way to have apps appear above the Messenger button to start a conversation. I could absolutely pass that on to our team, though! Have you considered activating Operator's Task Bot to suggest help articles when a user reaches out? Operator will send any article from your Help Center that is relevant to answer the customer’s question (only if there is a relevant article).
Plus, the conversation will be automatically closed if the customer confirms they found their answer in the article.
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