Users who don't get a response right away from us tend to simply start another conversation. While the task bot does flag that there's a dupe, we'd prefer to not allow users to start multiple conversations until they've received a reply to the first one. This would help declutter the inbox and save SO much team time!

Hey everyone, the setting to prevent multiple inbound messenger conversations is now available for all customers to use.

Intercom just released a BETA in the messenger settings, preventing customers sending more than one inbound message.

Can we disable users from creating duplicate convos in a time frame?

Can we disable users from creating duplicate convos in a time frame? | Community