Users who don't get a response right away from us tend to simply start another conversation. While the task bot does flag that there's a dupe, we'd prefer to not allow users to start multiple conversations until they've received a reply to the first one. This would help declutter the inbox and save SO much team time!
Answered
Can we disable users from creating duplicate convos in a time frame?
Best answer by Anonymous
Hey everyone, the setting to prevent multiple inbound messenger conversations is now available for all customers to use.
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