We have multiple workspaces for different brands. We have experienced that switching from workspaces leads to lower customer support quality, especially when you don't get notified about one workspace when working in another workspace.
Now we would like to receive all brand massages in one workspace. Therefore, I have found out that multi-branding would be interesting for this problem. We would like to know if these messages can also be limited to some teammates. Let's say brand A can not see the messages of brand B. I found out that this could be possible using SLA and Workload management, but I am not sure if I can also limit access with these two features.