Custom Launcher not working

Question

Hi all,I’ve followed the online guide and tried to launch the messenger from a button on a web page, but it fails to do anything. It’s 2 lines of code - how hard can it be?!Debugging in Chrome, the button click makes no calls at all. If I click the standard Messenger icon everything works fine.All help much appreciated!Button code:Chat NowScript before :

Shauna · Accepted Answer

Answer taken from the conversation with Customer Support 👇🏼Looks like you didn't add '#' in the beginning of open_web_chat in the installation code. To fix this, all you have to do is to changecustom_launcher_selector:'open_web_chat'tocustom_launcher_selector:'#open_web_chat'Hope this helps 😊

Shauna · Answer

Hey @Alex Lewis👋🏼 Shauna here from Support!I’ve gone and opened a conversation with the Support Engineers to help you with this - they will contact you via email with more on this 🙏🏼

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