If an agent initializes a chat within the intercom messenger, would the user get notified about it? either via email? or can we set up a push notification to notify the user? Setting up outbound chat is not suitable for this use case as the conversation can be anything and it is not generic. Thanks.
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Do users get emails about agent-initiated chats?
Best answer by User2369
Found this article that answers my question. https://www.intercom.com/help/en/articles/250-how-does-intercom-deliver-push-email-chat-and-post-notifications/p>
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