If an agent initializes a chat within the intercom messenger, would the user get notified about it? either via email? or can we set up a push notification to notify the user? Setting up outbound chat is not suitable for this use case as the conversation can be anything and it is not generic. Thanks.

Found this article that answers my question. https://www.intercom.com/help/en/articles/250-how-does-intercom-deliver-push-email-chat-and-post-notifications/p>