How can I send the conversation rating to a online sheet? | Community
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How can I send the conversation rating to a online sheet?

  • May 5, 2022
  • 1 reply
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R

Dear community,

 

I need to create a workflow that, whenever I receive a new conversation rating, it automatically inserts a new row into a online sheet containg the data of that conversation rating:

 

Conversation id, conversation rating, conversation rating remark.

 

I want to do that automatically, in real time. Sadly I don't know how to do that. Initially I thought in doing it via webhook, but I didn't find a place to setup it inside my Intercom.

 

Can someone help me and tell me which is the best way to get this need done?

 

If possible, I'd like avoid using 3rd party apps, like Zapier or Integromat.

 

Hope to hear from you soon,

Kind regards,

Rodrigo.

Best answer by Diana Tripac

Hi @rodrigo m12​! 👋

 

It is not possible to pull CSAT ratings from the REST API, there is No API endpoint for CSAT ratings.

 

However, it looks like you just wants to get notified of conversation ratings, which we do have a webhook for conversation.rating.added. You would need to create an app in the developer hub, and then set up the webhook subscription in the newly created app:

 

1 reply

Diana Tripac
Intercom Team
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  • Diana TripacIntercom Team
  • Leading the Community @ Intercom
  • Answer
  • May 11, 2022

Hi @rodrigo m12​! 👋

 

It is not possible to pull CSAT ratings from the REST API, there is No API endpoint for CSAT ratings.

 

However, it looks like you just wants to get notified of conversation ratings, which we do have a webhook for conversation.rating.added. You would need to create an app in the developer hub, and then set up the webhook subscription in the newly created app:

 

Diana Tripac | Senior Community Program Manager
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