Currently, the Intercom messenger sorts the messages by thread. After a period of inactivity, the conversation would auto-close, and any new interaction would start a new conversation or thread.
Is it possible to keep the current conversation “open” forever, even when the user abandons a workflow or closes the messenger? (Similar to the experience on a whatsapp or FB messenger, conversations are threaded by Recipient)
We want it to be easy for our Users (and Visitors) to refer back to their chat history, without having to search multiple chats.
Thanks!
Best answer by Jacob Cox
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