Answered

How do I set up my Product Tours so that they only show on web and not mobile?

Forum|Forum|5 years ago
November 23, 2020
3 replies
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Eileen
Active User

Is there a way to set a display condition for an app in the messenger to only display if the user is accessing the messenger from web (vs mobile app)?

In my specific scenario, I want to link to a few of our Product Tours in our messenger so people can easily find them. But since the Product Tours don't display on mobile, I only want these to be available in the messenger if the user is on web, but not if they are in mobile.

So I'd like to essentially add a display condition related to the current device they're using or something.

Best answer by Eric Fitz

Hey @eileen - further to Roy's point, how I've often advised customers to do this in the past is to pass a value for a custom attribute for when your customers are viewing your site from web, not mobile.

For example, you could use a boolean is_web attribute, passing a value of true when they're viewing you on a web browser, and use this as a trigger for your Product Tours.

+5

Roy
Top Expert ✨
Forum|Forum|5 years ago
November 24, 2020

Hi @eileen , You should add display condition for that.

display condition More information can be found here - "Choosing the right apps to show your visitors and users".

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+5

Eric Fitz
Employee
Answer
Forum|Forum|5 years ago
November 24, 2020

Hey @eileen - further to Roy's point, how I've often advised customers to do this in the past is to pass a value for a custom attribute for when your customers are viewing your site from web, not mobile.

For example, you could use a boolean is_web attribute, passing a value of true when they're viewing you on a web browser, and use this as a trigger for your Product Tours.