How does Intercom get user information, such as phone number? I have a user who has two intercom profiles the one she is chatting with me on has a different phone number than what she claims her phone number to be.

Hey @cybille! You can collect the phone number through lead qualification or when you create a user in Intercom. Since the user is already in Intercom you can update the phone number for the user from their profile page or use our API or CSV. Here is a link to an article on how you can update the data for the existing user. Hope this helps!

How does Intercom pass user data?

How does Intercom pass user data? | Community

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