How to customise the "Talk to a person" button | Community
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How to customise the "Talk to a person" button

  • Aug 7, 2023 6:37 AM UTC
  • 3 replies
  • 479 views
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Is there a setting where we can customise the "Talk to a person" button?

Or add a message after this button appears?

[also asked on this thread]

Best answer by Jennifer K

Hi @doig-mm 

Jennifer here from Intercom 😊

You can update this in the Automation Settings for Fin as below to any of the following options 👇🏻

Hope this helps 🚀

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      3 replies

      Jennifer K
      Intercom Team
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      • Jennifer KIntercom Team
      • Intercom Team
      • Answer
      • Aug 8, 2023 3:50 PM UTC

      Hi @doig-mm 

      Jennifer here from Intercom 😊

      You can update this in the Automation Settings for Fin as below to any of the following options 👇🏻

      Hope this helps 🚀

      Jennifer | Technical Support Specialist
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      • doig-mm
      • Author
      • Connector
      • Aug 9, 2023 4:13 AM UTC

      Thanks @Jennifer K 

      Looks like there is no way to alter the function of that button, e.g. with custom HTML text?

      Jennifer K
      Intercom Team
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      • Jennifer KIntercom Team
      • Intercom Team
      • Aug 9, 2023 4:23 PM UTC

      @doig-mm This is not possible. I’ll let our product team know this is a feature you’re eager for though 🚀

      Jennifer | Technical Support Specialist
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