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How to generate a operator message ?


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Hi im developing an app, i want to generate an operator message like this. How to do that ?

Best answer by Alexandra P

Hey Rajabdeen, what is it exactly you are trying to do?

 

To assign a conversation and create a note (Inbox features) you will have to use Intercom's API. Here is the documentation on how to assign a conversation, and to add a note to a conversation you will hate to create a reply message with message_type=note as documented here.

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3 replies

  • Active User
  • 10 replies
  • Answer
  • December 8, 2020

Hey Rajabdeen, what is it exactly you are trying to do?

 

To assign a conversation and create a note (Inbox features) you will have to use Intercom's API. Here is the documentation on how to assign a conversation, and to add a note to a conversation you will hate to create a reply message with message_type=note as documented here.


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  • Active User
  • 17 replies
  • December 8, 2020

Ok thanks, i will check it.


  • Active User
  • 10 replies
  • December 8, 2020

Happy to help! 🙂


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