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How to generate a operator message ?

  • Dec 8, 2020 10:47 AM UTC
  • 3 replies
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Hi im developing an app, i want to generate an operator message like this. How to do that ?

Best answer by Alexandra P

Hey Rajabdeen, what is it exactly you are trying to do?

 

To assign a conversation and create a note (Inbox features) you will have to use Intercom's API. Here is the documentation on how to assign a conversation, and to add a note to a conversation you will hate to create a reply message with message_type=note as documented here.

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  • Active User
  • Answer
  • Dec 8, 2020 11:06 AM UTC

Hey Rajabdeen, what is it exactly you are trying to do?

 

To assign a conversation and create a note (Inbox features) you will have to use Intercom's API. Here is the documentation on how to assign a conversation, and to add a note to a conversation you will hate to create a reply message with message_type=note as documented here.


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  • Author
  • Active User
  • Dec 8, 2020 1:19 PM UTC

Ok thanks, i will check it.


  • Active User
  • Dec 8, 2020 1:29 PM UTC

Happy to help! 🙂