How to refresh messenger correctly for SPA?

Question

We've got an SPA with different articles per page, we've set up rules to change the articles in the messenger dependant on the current URL, and when the route is changed we fire the 'update' including a timestamp back to Intercom. This works ok if the messenger starts closed and is then opened up (the correct articles for the current URL will show). But if the messenger is already opened on the first page and has loaded the articles, when toggling to the new page nothing changes until toggling the messenger closed then opened again. Toggling the messenger in the front end feels like the wrong solution, is there a right one? &#128519;  Thanks

Daniel M15 · Accepted Answer

Hey @user1364​! Daniel from Customer Support Engineering here &#128295;What I think you can do here is refresh the Messenger via code, so that when your URL changes, the Messenger is refreshed for the new URL. You can call an update using our JavaScript API ('update') method. This should hopefully show the proper article to your users &#129310; Hope this helps!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded