Intercom config body doesn't accept email

Question

I'm being prevented from putting the email in the body of the intercom web message, every time I try to put it in, I get: POST 403 (Forbidden). Why is this happening? Can't I send the email? If the documentation says to put it in? import * as fromIntercom from '@intercom/messenger-js-sdk'; fromIntercom.Intercom({    app_id: this.appId,    name: profile.nickname,    userId: profile.sub    email: profile.email});

bernice · Accepted Answer

Hey ​@Agemiro👋 I had a look at your workspace settings and the issue here is that the user traffic for Messenger is currently turned off in your workspace:Enable user traffic for Messenger setting within Messenger settingsOnce you enable this, you'll be able pass user details to Intercom 🚀

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