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Answered

Intercom config body doesn't accept email

  • 15 November 2024
  • 1 reply
  • 29 views

I'm being prevented from putting the email in the body of the intercom web message, every time I try to put it in, I get: POST 403 (Forbidden). Why is this happening? Can't I send the email? If the documentation says to put it in?

 

import * as fromIntercom from '@intercom/messenger-js-sdk';

 

fromIntercom.Intercom({

    app_id: this.appId,

    name: profile.nickname,

    userId: profile.sub

    email: profile.email

});

 

Best answer by bernice

Hey ​@Agemiro 👋 I had a look at your workspace settings and the issue here is that the user traffic for Messenger is currently turned off in your workspace:

Enable user traffic for Messenger setting within Messenger settings



Once you enable this, you'll be able pass user details to Intercom 🚀

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1 reply

bernice
Intercom Team
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  • Intercom Team
  • 230 replies
  • Answer
  • December 2, 2024

Hey ​@Agemiro 👋 I had a look at your workspace settings and the issue here is that the user traffic for Messenger is currently turned off in your workspace:

Enable user traffic for Messenger setting within Messenger settings



Once you enable this, you'll be able pass user details to Intercom 🚀


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