I'm trying to see if it's possible to automatically send a survey when a conversation is closed.

Hey @cory b we just released a new update that allows you to customize what apps are automatically sent to leads or users when conversations end. More information is below, and here is a link to the changelog.To customize your workflows:Navigate to the Operator > Task Bots > For Users / For Leads area.Go to the “Ask for conversation rating” section.Click “Use your own app when closing conversations.”Choose one from the list of installed applications, or explore theIntercom App Storeto install a new app to use.This may seem obvious, but you can only use Messenger apps (in other words, apps that can be used inside the Intercom Messenger) for this functionality. I hope this helps, and let me know if you have any other questions!

Hey @cory b, right now, it's not possible to set it up in Intercom so that a third-party app is sent on a conversation close. Different apps have different functionalities, so I'd recommend reaching out directly to the teams behind any app you're exploring to see if they offer this feature or similar.

Is it possible to automatically send an app in a conversation after an action, such as when the conversation is closed?

Is it possible to automatically send an app in a conversation after an action, such as when the conversation is closed? | Community

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