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Is there a way I can link directly to our website from an email and pop the messenger?


Brent
Super User ✨
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Hey team, is there a way I could link directly to our website and pop the messenger?

I'm sending an email from Intercom to a lead and wanting to add a link that goes to our site and pops a new question on the messenger.

I've tried searching the help but unable to find anything.

Thanks

Best answer by Eric Fitz

Hey @brent w​, you can certainly open the Messenger from a custom launcher via a link (as outlined in this article). Do you want to simply open the message, or fire an auto-message with that?

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4 replies

Kevin Bendixen
Top Expert ✨
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@brent Have you tried using utm parameters in the link and then using the URL with utm parameters as the trigger for the new message?

Not sure if this would work, though.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • March 3, 2022

Hey @brent w​, you can certainly open the Messenger from a custom launcher via a link (as outlined in this article). Do you want to simply open the message, or fire an auto-message with that?


Brent
Super User ✨
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  • Author
  • Super User ✨
  • 257 replies
  • April 4, 2022

Thanks @eric f11​ 

I think it was just to pop the messenger. I'll have a read through that article.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • April 4, 2022

Nice one, a custom launcher will definitely help you do that.


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