Is there a way to allow users to minimize the chat window?

Question

When our customers are live chatting with us, they are not able to interact with our software correctly.  If they need to click on a feature/option that is hidden behind the chat window, they must close out of the chat completely, interact with our software, then come back into the chat.  This is a clunky experience for the user.  Especially when we are asking them to interact with the software as part of the live chat.

Oseas · Accepted Answer

Hey @user1390​! Oséas here from the Support Specialist team &#128373;️At the moment, there is no way to expand/compress the Messenger frame. But I can definitely see your point, this would be indeed a great feature. I will pass this along as a feature request for you, so our Product Team is aware you'd like to see this in the future. Thank your for the suggestion and for sharing your user case &#128591;As a note when we release new features we'll announce it on our Product Changes page &#128161;

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