When our customers are live chatting with us, they are not able to interact with our software correctly. If they need to click on a feature/option that is hidden behind the chat window, they must close out of the chat completely, interact with our software, then come back into the chat. This is a clunky experience for the user. Especially when we are asking them to interact with the software as part of the live chat.
Page 1 / 1
Hey @user1390 ! Oséas here from the Support Specialist team 🕵️
At the moment, there is no way to expand/compress the Messenger frame. But I can definitely see your point, this would be indeed a great feature. I will pass this along as a feature request for you, so our Product Team is aware you'd like to see this in the future. Thank your for the suggestion and for sharing your user case 🙏
As a note when we release new features we'll announce it on our Product Changes page 💡
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.