Hello @user682​ ​, Hope you are doing well.

Q - Is there a way to schedule an answer?

A - Nope, there no such ability to schedule replies in Intercom Inbox. Feel free to request this feature in @Product Wishlist​ Group.

Workaround: @user649​ developed an app, that can be helpful in your case. App called Bump 👊, More information can be found here.

The app can help you with:

1. Schedule messages to send later;

2. Automate follow-ups with visitors, leads or users;

3. Check on unsolved issues and automatically resolve conversations once all follow-ups are sent.

Hope, this app will be helpful in your case.

@user682​ Roy's answer is correct for the built-in features but have a look at Bump from the Userfeed team as he suggested, it does exactly what you need and I've found it extremely useful especially as it can do multiple follow ups handsfree -- https://bump.userfeed.io

Thanks everyone!