Hello,
We use intercom on a react-native expo app using @intercom/intercom-react-native 8.1.0
We have different Intercom workflow set for “When customer opens a new conversation in the Messenger” based on day/time, custom attributes.
We noticed our Android users always see the first workflow they have been presented, even if another one should be shown. We were indeed able to reproduce it.
This issue happen no matter how the new conversation window is triggered, either when the user start a new conversation from the Home space or using Intercom.presentMessageComposer();
This issue does not happen on iOS and one way to “fix” it is by force quitting the app from the android app settings
Question
[Issue] New conversation always shows last workflow
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