Issues with GTM and events

Question

Hi everyone, I’ve set up intercom through GTM and it’s working as the messenger is showing on page.  I’m now trying to set up a proactive message to be sent when anyone makes a click where the click text is “Let us know”. The issue I have is that GTM is picking up the clicks correctly but intercom is not receiving the event. I’ve tried setting up the event two ways and neither work.  Method 1 - using the intercom built GTM function for trackEvent.Method 2 - using the custom HTML GTM function with the JS as per the guides.  In both cases intercom is not detecting the event. I know the event is being triggered by GTM as I’m receiving it in MixPanel.  Any ideas why this wouldn’t be working?

Racheal · Accepted Answer

Hey @Kieran WittRacheal from the support engineer team here👋It looks like you are working with my teammate Ana on this. Whenever you’re able to get back to her, she can sort you out. You’re in great hands!

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