We are trying to use intercom for a cross-platform Desktop & Mobile app. Unfortunately, Intercom does not support desktop apps. Therefore, we'd like to link to the help center instead.
When we link to the help center, we'd like to be able to identify the user. Two questions:
- Is it possible to link to the help center, passing two query parameters for the User ID & User Hash, so the Messenger can securely identify the user?
- Is it possible to pass a query parameter of some kind to open the messenger right away?